TGC’s Canadian Anti-spam Policy (CASL)
The Green Channel (TGC) is committed to compliance with Canada’s Anti-Spam Law (“CASL”). We take important steps to ensure our customers and others who receive communications from us do not encounter spam. We only send Commercial Electronic Messages (CEMs) in compliance with the Anti-Spam Policy. TGC ensures our internal policies and procedures address and adhere to CASL compliance.
Why are CEMs important?
It is important to keep our customers up-to-date with the latest products and services we offer to you. We want you to know about the latest film and content coming so that you don’t miss seeing films and series that you would like to see.
A CEM sent by The Green Channel is an electronic message that encourages participation in a commercial activity, such as purchasing a The Green Channel product or service.
What is spam?
- Spam is unsolicited electronic messages, also known as ‘junk’ e-mail or text messages, often, but not always, sent in bulk form. An electronic message may be spam if:
- The message is deceptive in that there is an attempt to hide the true sender or content of the message;
- The recipient’s personal identity and the context of the message are irrelevant because the message is equally applicable to any other potential recipients; or
- The recipient has not granted explicit or implied consent for the message to be sent.
- When does The Green Channel send commercial electronic messages?
The Green Channel only sends CEMs in the following contexts:
- You have explicitly informed us that you would like to receive such messages (e.g. you have subscribed to our service, opened an account or signed up for our newsletters);
- The Green Channel is responding to a request for information from you;
- You have provided your e-mail address to us, or have published your e-mail address, without placing any restrictions on its use, and the content we are sending you is relevant to your business role;
- To communicate with you about your account, subscription or similar relationship with us;
- To provide information that you are entitled to receive about products or services you have requested from us;
- A third party who you have an existing relationship with has referred us to you or forwarded our email to you;
- You have an existing business relationship with The Green Channel;
- You have an existing non-business relationship with The Green Channel (such as being a volunteer or donor for The Green Channel);
- The Green Channel representative sending you the message has a personal or family relationship with you; or
- You are receiving the message in order for The Green Channel to fulfill a legal obligation or enforce a pending or existing legal right.
- To inform you of upcoming changes to the service, our fees, or content that will enhance your experience with The Green Channel.
How does The Green Channel protect you from receiving spam?
CEMs sent, or caused to be sent, from The Green Channel do not:
- Use or contain invalid or forged headers or non-existent domain names;
- Employ any technique to otherwise misrepresent or obscure the sender of the message, the point of origin or the transmission path for the message;
- Contain false or misleading information in the subject line or otherwise contain false or misleading content;
- Use a third party’s Internet domain name, or relay from or through a third party’s equipment, without permission of the third party; or
- Attempt to surprise or confuse you. The Green Channel makes best efforts to ensure that you have either directly provided consent, or that implied consent has been established via providing us your email, publicly disclosing your email and/or establishing a business relationship via requesting our products (print or digital).
- The Green Channel does not knowingly do business with any company that participates in sending spam. THE GREEN CHANNEL will not directly provide or exchange your email address information with any other organization except as required to fulfill our obligations in providing the service to you. For example, we use STRIPE, a pay service, that securely collects credit card payments on our behalf.
What if I no longer want to receive messages from THE GREEN CHANNEL?
The Green Channel’s CEMs provide you with the ability to unsubscribe or opt out of receiving our CEMs. When you unsubscribe using the links provided in our CEMs, your request will be processed automatically by our service, and no later than 10 business days after you send the unsubscribe request. If for some reason our emails do not stop for unforeseen technical reasons you can reach out to us at administration@thegreenchannel.tv and we will manually block our emails to you. There are only limited contexts in which you cannot request that The Green Channel stop sending you messages, such as when we must communicate with you to enforce The Green Channel’s legal rights.
If you get a CEM from THE GREEN CHANNEL that seems to violate this policy
In the unlikely event that you receive any messages from The Green Channel that may be considered spam, please contact us at administration@thegreenchannel.tv and the matter will be investigated. All The Green Channel staff are aware of this Anti-Spam Policy, are appropriately trained, and are required to ensure that CEMs receive appropriate approval from our dedicated staff member before being sent to any of our lists. Appropriate disciplinary action will be taken in the event that this procedure is not followed.
Changes to this Anti-Spam Policy
The Green Channel may amend this policy at any time by publishing a new version of it on this website.
Contact Us
We are committed to ensuring that you do not receive unwanted e-mails from our servers. Should you have any questions about The Green Channel’s spam management strategies, please contact us at administration@thegreenchannel.tv. Contact information will also appear on every CEM you receive from us.